Why Hotel Owners Choose Cision
A single platform to monitor, analyze, and respond to guest reviews at scale.
Key Benefits for Your Hotel
Centralized review aggregation
Multi-language sentiment analytics
Streamlined response workflows
Benchmarking against competitors
Executive-level performance dashboards
About Cision
Cision helps hotels manage guest reviews and online reputation across major review platforms. The software aggregates reviews from OTAs and review sites, surfaces sentiment analytics, and streamlines response workflows for property teams. By tying guest feedback to operational action, the platform helps hotels improve guest satisfaction scores, drive direct bookings, and protect brand reputation.
Key Features
Review aggregation and alerts
Sentiment and topic analytics
Response management
Guest satisfaction surveys
Benchmarking and competitive scorecards
API and PMS integrations
System Integrations
Works with your existing hotel technology:
PMS platformsOTAsReview sites
Trusted By Leading Hotels
Hotel brands and portfolio owners
Business Details
Founded
2013
Employees
100
Headquarters
Chicago, 312-222-4949
Service Areas
United States, North America
Industries Served
Hospitality, Restaurants
Languages Supported
English, Spanish, French, German, Italian, Portuguese
Support Hours
24/7 for enterprise plans
Pricing & Terms
Price Range
$$
Contract Options
SaaS subscription, annual contracts
Free Trial / Demo
Free trial or demo available
Services & Products
Product Highlights
Review aggregation and alerts
Sentiment and topic analytics
Response management
Guest satisfaction surveys
Benchmarking and competitive scorecards
API and PMS integrations
Best For
Independent hotels, branded properties, chain hotels
Location
Location not available
130 E Randolph St
Chicago, 312-222-4949, USA
Quick Facts
Best For
Independent hotels, branded properties, chain hotels
Pricing
$$
Free Trial Available
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